Type Alias FreshdeskField

String[]: label and value are the same

[
  "Customer",
  "CivicPlus",
  "OneBlink",
  "AWS",
  "Other"
]
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Record<string, number>: label is key (string), value is the number

{
  "Email": 1,
  "Portal": 2,
  "Phone": 3,
  "Forum": 4
}
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Record<string, string[]>: label is the last string in the array, value is the key (parsed as an integer)

{
  "2": ["Open", "Being Processed"],
  "3": ["Pending", "Awaiting your Reply"],
  "4": ["Resolved", "This ticket has been Resolved"],
  "5": ["Closed", "This ticket has been Closed"]
}
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Record<string, Record<string, string[]>>: Options are nested, value and label are the same for each option

{
  "Australia": {
    "NSW": ["Gosford", "Springfield"],
    "QLD": ["Brisbane", "Gold Coast"]
  },
  "US": {
    "Texas": ["Dalis", "Cinco Ranch"],
    "Virginia": ["Arlington", "Short Pump"]
  }
}
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ISO timestamp string

This will determine the type of mapping in the submission event config if true, show form element dropdown in submission event config if false, show free text entry in submission event config

This is just true if its a default field (i.e. cannot be deleted), not really useful

Description in fresh desk, we should prob display this in submission event config screen

I think we can ignore this

Not sure if this is useful for us

Label in fresh desk, we should prob display this in submission event config screen

I think we can ignore this

I think this is what we will use to reference fields values when submitting tickets

If the type is "nested_field" this will be an array containing the two sub categories

I think we can ignore this

I think we can ignore this

Order of fields on form to submit issue, we should respect this

This will determine if the mapping is required or not along with "required_for_customers"

We can ignore this as its used by agents after tickets are created

This will determine if the mapping is required or not along with "required_for_agents"

There are only a specific number of types Freshdesk support

ISO timestamp string